Returns & Exchanges


Unfortunately we do not offer refunds for change of mind or incorrect size. If you'd like to return your order, we MUST receive it within 7 days from when you received your order. Items must be in an unworn condition with tags intact. If your return complies with our policy, we will be more than happy to exchange it or issue you with an online voucher of the same amount. Please insure that you have contacted us prior to sending your return. Once you've been in contact with us, please send your return to the following address:

2/520-526 Ruthven Street
Toowoomba, QLD

Once your return has been received and checked over, you will be contacted.

Please note Ivy Designer Collections do not cover postage for returns, so this will need to be covered by the client. No refunds or exchanges on sale items or on initial postage. All sale items are final. Due to hygienic reasons, we also do not offer refunds or exchanges on underwear, swimwear, bodysuits or under garments.



Returns remain subject to Ivy Designer Collections Returns Policy. 

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